This Refund & Cancellation Policy explains how payments, refunds, cancellations, and in-app credit usage are handled on InCloser.
InCloser is a moderated social communication and friendship platform where verified adult users can use paid communication features such as text chat and voice chat.
Pricing
All payments on InCloser are accepted in Indian Rupees (INR).
- Text Chat: ₹2 per minute
- Voice Chat: ₹5 per minute
Users may purchase in-app credits to use paid communication services inside the InCloser platform.
Credit Usage
Purchased credits can be used only for communication services inside InCloser, including text chat and voice chat.
In-app credits are:
- Non-transferable
- Non-withdrawable
- Not convertible into cash
- Usable only inside the InCloser platform
Cancellation Policy
Users may stop using a text chat or voice chat session at any time. Charges are applied only for the duration of the paid communication service used.
Once credits are used for an active text chat or voice chat session, the used credits are not refundable.
Refund Eligibility
Refunds may be considered only in the following cases:
- Payment was deducted but credits were not added to the user account.
- Duplicate payment was made for the same transaction.
- Payment was successful but the service was not activated due to a technical issue from InCloser’s side.
- Any other genuine payment-related issue verified by our support team.
Non-Refundable Cases
Refunds will not be provided in the following cases:
- Credits already used for text chat or voice chat.
- User changed their mind after purchasing credits.
- User-side internet, network, device, or connectivity issues.
- Violation of InCloser’s Terms & Conditions or Community Guidelines.
- Account suspension or restriction due to misuse, abuse, harassment, illegal activity, or policy violation.
Refund Process
To request a refund, users must contact our support team with the following details:
- Registered mobile number or account ID
- Transaction ID / Payment ID
- Payment date and amount
- Reason for refund request
Refund requests can be sent to: support@incloser.in
Refund Timeline
Eligible refund requests will be reviewed within 5–7 working days.
If approved, the refund will be processed to the original payment method as per payment gateway and banking timelines. The actual credit timeline may depend on the user’s bank, card issuer, UPI provider, or payment gateway.
Failed or Pending Transactions
If payment is deducted but credits are not added, users should avoid making repeated payments immediately. The user may contact support with transaction details. If the payment is confirmed and credits were not delivered, the issue will be resolved by adding credits or processing a refund, as applicable.
Contact
For refund, cancellation, or payment-related support, please contact:
InCloser Support
Email: support@incloser.in
Website: https://incloser.in/contact.html